Privacy policy
Privacy Policy
Major City Vapes Inc., carrying on business as **Vapely** ("Vapely", "we", "our", or "us"), operates this website, including all related information, products, services, features, content, and tools (collectively, the "Services"). Vapely is powered by Shopify, which enables us to provide our online store and related services.
This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit our website, create an account, place an order, communicate with us, or otherwise use our Services.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy will govern.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
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Canadian Privacy Compliance
Vapely is committed to protecting your privacy and complying with applicable Canadian privacy laws, including the **Personal Information Protection and Electronic Documents Act (PIPEDA)** and applicable provincial privacy legislation, including British Columbia's **Personal Information Protection Act (PIPA)** where applicable.
We collect, use, disclose, and retain personal information only for purposes that a reasonable person would consider appropriate under the circumstances and only as permitted or required by law.
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Personal Information We Collect
When we refer to "personal information," we mean information that identifies you or could reasonably be linked to you.
Depending on how you interact with our Services, we may collect:
Contact Information
- Name
- Billing address
- Shipping address
- Telephone number
- Email address
Payment Information
We collect payment information necessary to process your purchases, including transaction details and payment confirmations.
**Payment transactions are securely processed by PCI DSS compliant third-party payment processors. Vapely does not store complete credit card numbers, CVV security codes, or other sensitive payment credentials on its own servers.**
Account Information
- Username
- Password
- Account preferences
- Saved addresses
- Order history
Transaction Information
- Products viewed
- Shopping cart contents
- Wishlist items
- Purchase history
- Returns
- Exchanges
- Cancellations
Communications
Information you provide when contacting customer support, leaving reviews, or communicating with us by email, telephone, chat, or social media.
Device Information
- IP address
- Browser type
- Operating system
- Device identifiers
- Network information
- Cookies and similar technologies
Website Usage
Information about how you browse and interact with our website, including pages viewed, products viewed, referral sources, and website analytics.
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How We Collect Personal Information
We collect information:
- Directly from you
- Automatically through cookies and similar technologies
- From Shopify
- From payment processors
- From fraud prevention providers
- From shipping carriers
- From analytics providers
- From marketing partners
- From publicly available sources where permitted by law
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Age Verification
Vapely sells vaping products only to individuals who have reached the legal age to purchase vaping products within their province or territory.
By placing an order, creating an account, or using our Services, you represent that you are legally entitled to purchase vaping products in your jurisdiction.
To comply with applicable federal and provincial laws, we may:
- require age verification before accepting an order;
- use third-party age verification providers;
- request additional documentation where necessary;
- refuse or cancel any order if age cannot be verified; and
- require adult signature and government-issued photo identification upon delivery where required by law or carrier policy.
We reserve the right to refuse service where we cannot reasonably verify eligibility to purchase age-restricted products.
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How We Use Your Personal Information
We use personal information to:
Provide Our Services
- Process orders
- Process payments
- Ship products
- Process returns and refunds
- Manage customer accounts
- Provide customer support
- Improve your shopping experience
Marketing
Where permitted by law, we may send promotional emails, newsletters, special offers, and product announcements.
Marketing communications are sent only where permitted under applicable legislation, including **Canada's Anti-Spam Legislation (CASL)**.
You may withdraw your consent at any time using the unsubscribe link contained in our emails or by contacting us directly.
Fraud Prevention and Security
We use personal information to:
- detect fraud;
- prevent unauthorized transactions;
- verify customer identity;
- verify age where required;
- prevent abuse of our Services;
- investigate suspicious activity;
- protect our business and customers.
We may use third-party fraud detection and identity verification services for these purposes.
Website Improvements
We analyze customer activity to improve:
- website functionality;
- customer experience;
- product offerings;
- customer service;
- website security.
Legal Compliance
We may collect, retain, and disclose information where reasonably necessary to:
- comply with federal and provincial laws;
- comply with court orders;
- respond to lawful requests from regulators or law enforcement;
- maintain records required by law;
- investigate violations of our Terms;
- protect our legal rights.
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Regulatory Compliance
As a retailer of age-restricted vaping products, Vapely may collect, retain, and process personal information where reasonably necessary to comply with applicable federal and provincial legislation governing the sale, distribution, taxation, shipping, and recall of vaping products.
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Cookies and Similar Technologies
We use cookies and similar technologies to:
- remember your shopping cart;
- maintain login sessions;
- personalize your experience;
- understand website performance;
- improve website functionality;
- detect fraud;
- provide advertising where permitted by law.
You may disable cookies through your browser settings; however, doing so may affect certain website functionality.
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How We Share Personal Information
We may disclose personal information to:
- Shopify;
- payment processors;
- shipping carriers;
- fraud prevention providers;
- cloud hosting providers;
- IT providers;
- customer support providers;
- analytics providers;
- marketing providers;
- professional advisors;
- government authorities where legally required.
We may also disclose personal information:
- to complete your orders;
- with your consent;
- to protect our legal rights;
- during a merger, acquisition, financing, or sale of assets.
All third-party providers are expected to protect personal information appropriately.
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Shopify
Our online store is hosted by Shopify.
Information submitted through our website is processed by Shopify in accordance with Shopify's Privacy Policy.
Shopify may process personal information outside Canada in order to provide hosting, payment, fraud prevention, analytics, and other services.
For additional information regarding Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy
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Product Safety and Recall Notifications
Where appropriate, we may use your contact information to notify you regarding:
- product recalls;
- product safety notices;
- regulatory updates;
- important changes affecting products you have purchased.
These communications are considered service-related communications and are not marketing communications.
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Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.
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Children's Privacy
Our Services are intended only for adults legally permitted to purchase vaping products.
We do not knowingly collect personal information from minors or individuals below the legal age for purchasing vaping products.
If we become aware that such information has been collected, we will promptly delete it.
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Data Security
We employ commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
While no system is completely secure, we work with trusted providers using industry-standard security practices to help safeguard customer information.
Customers are responsible for maintaining the confidentiality of their account credentials.
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Data Retention
We retain personal information only for as long as necessary to:
- provide our Services;
- complete transactions;
- comply with legal obligations;
- resolve disputes;
- enforce agreements;
- maintain appropriate business records.
When information is no longer required, it is securely deleted or anonymized where reasonably practicable.
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International Transfers
Some of our service providers may process personal information outside Canada, including in the United States and other jurisdictions.
Where information is transferred internationally, we require service providers to maintain appropriate safeguards consistent with applicable privacy laws.
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Your Privacy Rights
Subject to applicable law, you may have the right to:
- access your personal information;
- request correction of inaccurate information;
- request deletion of personal information;
- request portability where applicable;
- withdraw marketing consent;
- make privacy complaints.
To exercise these rights, please contact us using the information below.
We may request sufficient information to verify your identity before processing your request.
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Complaints
If you have questions or concerns regarding our privacy practices, we encourage you to contact us first.
If you remain dissatisfied, you may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority where appropriate.
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Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
The revised version will be posted on this website together with an updated "Last Updated" date.
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Contact Us
"Major City Vapes Inc. DBA Vapely"
788 Richards Street
Vancouver, British Columbia V6B 0C7
Canada
Email: shopvapely@gmail.com
